Incident History

One of our hypervisors in the SGP region has gone offline. We are working to identify the cause and restore availability.

Applications hosted on this machine are being redeployed. Add-ons may be temporarily unavailable.

The infrastructure provider is currently being contacted.

Our deployment stack is currently unavailable. The issue has been identified, and our team is actively working on a fix.

We will provide an update within the next 30 minutes.

Thank you for your patience.

We detected and confirmed an incident that caused a temporary outage affecting websites hosted on our infrastructure. Observed downtime ranged from a few seconds to approximately 3 minutes depending on the service. All sites are back online and operating normally.

We experienced a minor outage of an underlying system of our deployment stack. Some deployments may have failed between 2026-04-15 20:00:00 UTC and 2026-04-16 06:30:00 UTC, especially if you started many of them at the same time

One of our network service providers is currently experiencing an outage, which may result in intermittent interruptions and performance degradation.

We are currently experiencing an incident affecting new deployments. Applications and services already running in production are not impacted and remain fully operational.

Our technical teams are actively investigating the issue and working to restore normal operations as quickly as possible. We will keep you informed of any updates.

We are currently experiencing errors over metrics panel on the console only. 17:32 UTC: Fix has been applied to API serving metrics, console metrics are back to normal

An hypervisor is unreachable on the RBX region. We are investigating. Add-ons running on this hypervisor are currently unreachable.

We are currently experiencing latency on requests from the Console. We are investigating the issue.

13:25 UTC: Requests latencies are back to normal

We are currently investigating an issue affecting access to the Gouv region. Our engineering team has been engaged and is actively working to identify the root cause. Further updates will be provided as the investigation progresses.

An hypervisor is unreachable on the Paris region. We are working to bring it back up. Add-ons on it are currently unreachable.

We are investigating a network disruption to access the Paris region and services hosted on it.

We are currently experiencing issues on components on the infrastructure. We are investigating the issue.

We are currently experiencing intermittent connectivity issues with the SSH gateway. Our team is actively investigating the root cause and will provide updates as soon as more information is available. We apologize for any inconvenience.

The monitoring has detected that an hypervisor is unreachable, we are investigating.

A routine maintenance may have cause an hypervisor to crash.

An issue was detected on the Cellar add-on API, a maintenance operation is needed. This means that the provider view will not be available for customers while this operation is on going. No impact for the existing running add-ons.

Users might encounters timeout and errors with MateriaKV. The issue followed an upgrade of the software, which we rolled back.

11:20 UTC: Operations are back to normal

We are progressively deploying a mature branch of Sōzu with HTTP/2 (h2) backend support on cleverapps.io load balancers for battle-testing purposes. This rollout is based on the work tracked in sozu-proxy/sozu#1209. What this means for you: Your applications served through cleverapps.io load balancers may now negotiate HTTP/2 with backends. This should be transparent, but as with any infrastructure change at this stage, edge cases may arise. If you encounter any issues, please contact our support team and include:

Relevant error logs from your application A curl command that reproduces the problem (e.g. curl -vso /dev/null https://your-app.cleverapps.io/path)

This helps us diagnose and fix issues quickly. Thank you for helping us battle-test this feature!

An hypervisor on the RBX (Roubaix) region is unreachable 09:28 UTC+1. We are investigating. Add-ons hosted on this node are currently unreachable.