Incident History
Full history of incidents.
March 2026
The monitoring has detected that an hypervisor is unreachable, we are investigating.
A routine maintenance may have cause an hypervisor to crash.
An issue was detected on the Cellar add-on API, a maintenance operation is needed. This means that the provider view will not be available for customers while this operation is on going. No impact for the existing running add-ons.
Users might encounters timeout and errors with MateriaKV. The issue followed an upgrade of the software, which we rolled back.
11:20 UTC: Operations are back to normal
We are progressively deploying a mature branch of Sōzu with HTTP/2 (h2) backend support on cleverapps.io load balancers for battle-testing purposes. This rollout is based on the work tracked in sozu-proxy/sozu#1209. What this means for you: Your applications served through cleverapps.io load balancers may now negotiate HTTP/2 with backends. This should be transparent, but as with any infrastructure change at this stage, edge cases may arise. If you encounter any issues, please contact our support team and include:
Relevant error logs from your application A curl command that reproduces the problem (e.g. curl -vso /dev/null https://your-app.cleverapps.io/path)
This helps us diagnose and fix issues quickly. Thank you for helping us battle-test this feature!
An hypervisor on the RBX (Roubaix) region is unreachable 09:28 UTC+1. We are investigating. Add-ons hosted on this node are currently unreachable.
Users can experience issues into finding their deployments or consulting deployments statuses.
17:04 UTC: Problem is now fixed
February 2026
One of our hypervisors has gone offline. We are working toward service recovery
We are currently experiencing infrastructure instability resulting in timeouts and service interruptions across multiple applications.
Technical teams are fully engaged in identifying the root cause and implementing corrective actions to restore full service availability.
One of our hypervisors has gone offline. We are working toward service recovery
One of our hypervisors has gone offline. We are working with our infrastructure provider on this region to identify the cause and restore availability. All application located on this machine was redeployed, addons are currently down.
Through a planned maintenance in internal components of the pulsar cluster, some customers may have experienced some disconnections and sometimes errors. We've quickly identified the issue & fixed the problem at 10:15 UTC.
One of our hypervisors has gone offline. We are working with our infrastructure provider on this region to identify the cause and restore availability. We will update this page as we learn more.
We are currently experiencing an issue affecting our cleverapps.io load balancers, resulting in degraded or non-functional traffic routing.
Applications configured with custom domain names are not affected and continue to operate normally.
We are currently experiencing issues with the drain process and are actively investigating the root cause. Drains continue to accumulate logs, so no data loss is expected. Further updates will follow.
January 2026
Deployments cannot be performed at this time. The deployment process is currently blocked, preventing any new releases. The issue is under investigation.
We have identified a DNS issue affecting one of our hypervisors in the PAR zone. As a result, some applications and databases are currently unreachable.
The root cause has been identified, and the issue is actively being resolved. Further updates will be provided as progress is made.
An hypervisor in the Paris region was causing intermittent deployment failures. Some deployments could fail randomly or appear stuck during startup. The faulty hypervisor has been identified and removed from the production pool at 14:58 CET. Deployments should now proceed normally. We are keeping this incident open and monitoring to confirm this was indeed the root cause of the issues.
We apologize for the inconvenience.
The monitoring report than an hypervisor is unreachable on Paris, we are currently investigating