Incident History

API returns error while starting the app creation tunnel.

Edit 16:56 utc : we identified the api update responsible for the errors. It has been rolled back, pending further investigation.

Our Nexus artifact repository (nexus.clever-cloud.com) is currently unavailable. Downloads of Clever Tools and other artifacts hosted there are affected. Existing running applications and deployments are not impacted. Our team is investigating and working to restore the service.

A partial lag of a few metrics before metrics show-up can be experienced. We are currently working on catching back the lag. No metrics is expected to be loss.

10:08 UTC: Latency is back to normal

We're currently experiencing slow processing time for access logs. We've identified the source and are working to catch up the pace. No access logs are expected to be loss.

12:40 UTC: Most of the backlog has been catch up

We are currently investigating an issue affecting the Scaleway region, which is currently unreachable.

We are in contact with the provider and working to determine the root cause.

We will provide our next update within 30 minutes.

The web console is currently inaccessible. Only the console appears to be affected; other services do not seem to be impacted at this time.

One of our hypervisors in the SGP region has gone offline. We are working to identify the cause and restore availability.

Applications hosted on this machine are being redeployed. Add-ons may be temporarily unavailable.

The infrastructure provider is currently being contacted.

Our deployment stack is currently unavailable. The issue has been identified, and our team is actively working on a fix.

We will provide an update within the next 30 minutes.

Thank you for your patience.

We detected and confirmed an incident that caused a temporary outage affecting websites hosted on our infrastructure. Observed downtime ranged from a few seconds to approximately 3 minutes depending on the service. All sites are back online and operating normally.

We experienced a minor outage of an underlying system of our deployment stack. Some deployments may have failed between 2026-04-15 20:00:00 UTC and 2026-04-16 06:30:00 UTC, especially if you started many of them at the same time

One of our network service providers is currently experiencing an outage, which may result in intermittent interruptions and performance degradation.

We are currently experiencing an incident affecting new deployments. Applications and services already running in production are not impacted and remain fully operational.

Our technical teams are actively investigating the issue and working to restore normal operations as quickly as possible. We will keep you informed of any updates.

We are currently experiencing errors over metrics panel on the console only. 17:32 UTC: Fix has been applied to API serving metrics, console metrics are back to normal

An hypervisor is unreachable on the RBX region. We are investigating. Add-ons running on this hypervisor are currently unreachable.

We are currently experiencing latency on requests from the Console. We are investigating the issue.

13:25 UTC: Requests latencies are back to normal

We are currently investigating an issue affecting access to the Gouv region. Our engineering team has been engaged and is actively working to identify the root cause. Further updates will be provided as the investigation progresses.

An hypervisor is unreachable on the Paris region. We are working to bring it back up. Add-ons on it are currently unreachable.

We are investigating a network disruption to access the Paris region and services hosted on it.

We are currently experiencing issues on components on the infrastructure. We are investigating the issue.

We are currently experiencing intermittent connectivity issues with the SSH gateway. Our team is actively investigating the root cause and will provide updates as soon as more information is available. We apologize for any inconvenience.