https://clevercloudstatus-com-pprd.corp.clever.cloud2026-11-14T16:28:22+00:00https://clevercloudstatus-com-pprd.corp.clever.cloud/incidents/7397e926-28cf-4373-bf53-75dbcf3c135a#update-3372026-10-25T16:17:31+00:00

The incident is resolved. Requests to applications hosted in the Montréal region have been served normally since 15:27 UTC.

Clever Cloud Statushttps://clevercloudstatus-com-pprd.corp.clever.cloud/incidents/7397e926-28cf-4373-bf53-75dbcf3c135a#update-3362026-10-25T15:32:10+00:00

A fix has been applied and requests to applications hosted in the Montréal region have been served normally since 15:27 UTC. We are monitoring the situation.

Clever Cloud Statushttps://clevercloudstatus-com-pprd.corp.clever.cloud/incidents/7397e926-28cf-4373-bf53-75dbcf3c135a2026-10-25T14:11:00+00:00

Since 14:46 UTC, requests to applications hosted in the Montréal region fail on our shared load balancers. Intermittent errors started at 14:11 UTC. The root cause has been identified and a fix is being applied.

Clever Cloud Statushttps://clevercloudstatus-com-pprd.corp.clever.cloud/schedules/3a899921-b728-4f63-943a-223fb4e361a52026-10-21T21:30:00+00:00

Two critical vulnerabilities affecting PHP (CVE-2026-109618 and CVE-2026-109619) have been reported. They could allow unauthenticated remote code execution. Our teams are assessing our platform’s exposure and will deploy the fixes as soon as they are released, which is expected on October 21, 2026 at 4:00 p.m. (Paris time). As a precaution, we may need to temporarily suspend some PHP instances to protect your applications and data. If you have not already done so, we strongly urge you to migrate to the latest supported PHP versions as soon as possible. We are monitoring the situation closely and will take the necessary steps to limit the risks while keeping the impact on your services to a minimum. We will keep you informed of any significant developments. More information: https://cert.europa.eu/publications/security-advisories/2026-018/ Best regards,

Clever Cloud Statushttps://clevercloudstatus-com-pprd.corp.clever.cloud/incidents/1e373451-d1ed-4977-bfcc-4544d07d60ee#update-3352026-10-21T18:32:00+00:00

A fix has been deployed and deployments are back to normal. HTTP 503 errors are no longer observed. Already-running applications and services were not impacted. We are monitoring the situation and will mark this incident as resolved once we have confirmed it is stable.

Clever Cloud Statushttps://clevercloudstatus-com-pprd.corp.clever.cloud/incidents/a7338861-7a00-4f84-b5cb-38116b357e23#update-3342026-10-21T17:45:21+00:00

The DDoS attack targeting one of our shared load balancers in the Paris region has been mitigated. Load balancing in the Paris region has remained stable since the filtering measures were applied this morning. This incident is now resolved.

Clever Cloud Statushttps://clevercloudstatus-com-pprd.corp.clever.cloud/incidents/1e373451-d1ed-4977-bfcc-4544d07d60ee#update-3332026-10-21T17:40:54+00:00

Mitigations have been deployed and deployments should now experience fewer slowdowns and HTTP 503 errors. The situation is not fully back to normal yet and some deployments may still be affected. Our teams are still working on a complete fix. Already-running applications and services are not impacted. We will provide a further update within the next hour.

Clever Cloud Statushttps://clevercloudstatus-com-pprd.corp.clever.cloud/incidents/1e373451-d1ed-4977-bfcc-4544d07d60ee2026-10-21T16:48:00+00:00

Since the PHP update, deployments may be slow to complete or return HTTP 503 errors on the affected regions. We have identified the cause and are working to restore normal performance. Already-running applications and services are not impacted. We will provide an update within the next 30 minutes.

Clever Cloud Statushttps://clevercloudstatus-com-pprd.corp.clever.cloud/incidents/a7338861-7a00-4f84-b5cb-38116b357e23#update-3322026-10-21T08:58:00+00:00

We have implemented AS-level traffic filters to block the malicious traffic targeting our shared load balancer in the Paris region. The situation is now under close observation as we assess load balancing behavior. Reverse proxy services remain operational during this incident. We will provide another status update within the next 30 minutes as we evaluate the effectiveness of these countermeasures.

Clever Cloud Statushttps://clevercloudstatus-com-pprd.corp.clever.cloud/incidents/a7338861-7a00-4f84-b5cb-38116b357e232026-10-21T08:14:00+00:00

We have identified a DDoS attack targeting one of our shared load balancer instances in the Paris region. To mitigate its effects, we have temporarily taken the affected instance out of DNS while we investigate and implement countermeasures. Customers may experience degraded load balancing performance during this incident. We will share further updates once mitigation is in effect.

Clever Cloud Statushttps://clevercloudstatus-com-pprd.corp.clever.cloud/incidents/c56c4065-d04f-4405-9279-bf0d77072586#update-3312026-10-20T08:48:00+00:00

Issue fixed

Clever Cloud Statushttps://clevercloudstatus-com-pprd.corp.clever.cloud/incidents/c56c4065-d04f-4405-9279-bf0d77072586#update-3302026-10-19T14:28:00+00:00

**Title**: Ongoing monitoring of Pulsar cluster in Paris region **Status**: Monitoring **Body**: The high error rate affecting the Pulsar cluster in the Paris region has now been resolved. We continue to see elevated error levels and are actively watching for stability. We will provide another status update within the next hour.

Clever Cloud Statushttps://clevercloudstatus-com-pprd.corp.clever.cloud/incidents/c56c4065-d04f-4405-9279-bf0d77072586#update-3292026-10-19T13:48:00+00:00

The high error rate affecting the Pulsar cluster in the Paris region has now been fully resolved. All Pulsar services are operating normally. This incident is closed. Thank you for your patience.

Clever Cloud Statushttps://clevercloudstatus-com-pprd.corp.clever.cloud/incidents/c56c4065-d04f-4405-9279-bf0d77072586#update-3282026-10-19T13:31:00+00:00

The root cause of the high error rate on our Pulsar cluster in the Paris region has been identified. We expect traffic to return to normal within the next 30 minutes. We are closely watching the situation.

Clever Cloud Statushttps://clevercloudstatus-com-pprd.corp.clever.cloud/incidents/c56c4065-d04f-4405-9279-bf0d770725862026-10-19T12:00:00+00:00

We are currently observing a high error rate on our Pulsar cluster hosted in the Paris region. Customers relying on Pulsar for message processing or streaming may encounter issues or timeouts. Our engineering team is actively investigating the root cause. We will provide an update within the next 30 minutes.

Clever Cloud Statushttps://clevercloudstatus-com-pprd.corp.clever.cloud/incidents/f905fa51-f037-4f8b-a1da-a84d0909cb3f#update-3272026-10-17T19:21:00+00:00

The DDoS attack targeting our Paris (PAR) region infrastructure has now stopped, with no recurrence observed since the previous update. All services have returned to normal operation, and no performance degradation has been reported. This incident is now considered resolved.

Clever Cloud Statushttps://clevercloudstatus-com-pprd.corp.clever.cloud/incidents/da5cf471-7174-4d8d-99d4-065dc3447428#update-3262026-10-16T13:31:00+00:00

Access logs processing has returned to baseline performance following the complete resolution of the backlog. No customer action is needed. This incident is considered resolved. Thank you for your patience.

Clever Cloud Statushttps://clevercloudstatus-com-pprd.corp.clever.cloud/incidents/da5cf471-7174-4d8d-99d4-065dc3447428#update-3252026-10-16T13:02:00+00:00

Pulsar add-ons are now operational and message production and consumption should be functioning as normal. Our systems are processing a backlog of access logs generated during the incident, which may cause a temporary increase in latency for log-related operations. The backlog is actively being cleared. We will provide another status update within the next 30 minutes.

Clever Cloud Statushttps://clevercloudstatus-com-pprd.corp.clever.cloud/incidents/f905fa51-f037-4f8b-a1da-a84d0909cb3f#update-3242026-10-16T10:53:00+00:00

The DDoS attack targeting our infrastructure in the Paris (PAR) region has now stopped, approximately 45 minutes ago. Our monitoring continues to show stable performance and no service degradation since the previous update. The mitigation protections held throughout the incident. Our team remains on alert and is closely monitoring for signs of any renewed malicious traffic. We will provide another update if the status evolves.

Clever Cloud Statushttps://clevercloudstatus-com-pprd.corp.clever.cloud/incidents/ca0e98c8-60ea-422d-ba5a-284169fbc07c#update-3232026-10-16T10:45:00+00:00

The load balancer issues affecting the **SNC Gouv** region have been resolved. All systems are now operating normally, and no customer impact is anticipated.

Clever Cloud Statushttps://clevercloudstatus-com-pprd.corp.clever.cloud/incidents/da5cf471-7174-4d8d-99d4-065dc34474282026-10-16T10:10:00+00:00

We have identified the root cause of the issues affecting Pulsar clients when producing or consuming messages. Applications using Pulsar may currently encounter failures or delays during message operations. The team is now applying a fix to restore normal service. We will provide an update within the next 30 minutes.

Clever Cloud Statushttps://clevercloudstatus-com-pprd.corp.clever.cloud/incidents/ca0e98c8-60ea-422d-ba5a-284169fbc07c#update-3222026-10-16T07:53:00+00:00

We have identified the root cause of the intermittent load balancer issues in the SNC Gouv region. A connection spike between 07:24 and 07:29 UTC caused disruptions, leading to failed requests or TLS handshake issues for some users. The situation is currently stable.

Clever Cloud Statushttps://clevercloudstatus-com-pprd.corp.clever.cloud/incidents/ca0e98c8-60ea-422d-ba5a-284169fbc07c2026-10-16T07:24:00+00:00

Public load balancers in SNC Gouv are experiencing intermittent issues since 07:24 UTC, resulting in possible failed requests or TLS handshake issues. We are investigating the root cause.

Clever Cloud Statushttps://clevercloudstatus-com-pprd.corp.clever.cloud/incidents/f905fa51-f037-4f8b-a1da-a84d0909cb3f#update-3212026-10-15T22:09:00+00:00

Our mitigation measures remain in effect and continue to successfully filter the DDoS traffic targeting the Paris (PAR) region. At present, we observe stable operations with no reported performance degradation affecting customer workloads. The team is closely watching the situation as the attack persists. We will provide another update when the situation evolves.

Clever Cloud Statushttps://clevercloudstatus-com-pprd.corp.clever.cloud/incidents/f905fa51-f037-4f8b-a1da-a84d0909cb3f#update-3202026-10-15T19:47:00+00:00

Since the initial investigation, our engineers have confirmed the nature of the traffic and are now applying targeted countermeasures to mitigate the DDoS attack affecting the Paris (PAR) region. So far, the attack has caused limited network impact, with only isolated performance fluctuations reported. The incident started at 19:45 CEST and our monitoring continues to show resilience across our services. Our infrastructure remains under active mitigation.

Clever Cloud Statushttps://clevercloudstatus-com-pprd.corp.clever.cloud/incidents/f905fa51-f037-4f8b-a1da-a84d0909cb3f2026-10-15T18:55:00+00:00

We are currently investigating a DDoS attack targeting our infrastructure in the Paris (PAR) region. This is causing degraded performance and connectivity issues for applications hosted in Paris. Our team is actively working to mitigate the impact and restore normal service.

Clever Cloud Statushttps://clevercloudstatus-com-pprd.corp.clever.cloud/incidents/9c45194b-72fc-4dda-b7c2-0d1def8be81a#update-3192026-10-12T13:25:00+00:00

We have resolved the timeouts and 503 errors affecting Cellar S3-compatible object storage in our Paris (PAR) region. Performance returned to normal on Oct 8, 2026 at 13:35 UTC, and no further incidents have been detected. We will be implementing further improvements to prevent recurrence. This incident is now resolved.

Clever Cloud Statushttps://clevercloudstatus-com-pprd.corp.clever.cloud/incidents/9c45194b-72fc-4dda-b7c2-0d1def8be81a#update-3182026-10-08T13:47:00+00:00

Since the initial report, our investigation has confirmed the root cause and applied a fix. While the underlying issue is still being fully diagnosed, performance for Cellar S3-compatible object storage in the Paris (PAR) region has returned to normal since 13:35 UTC. Customers should no longer encounter timeouts or 503 errors. We continue watching the service performances.

Clever Cloud Statushttps://clevercloudstatus-com-pprd.corp.clever.cloud/incidents/9c45194b-72fc-4dda-b7c2-0d1def8be81a2026-10-08T13:15:00+00:00

We are currently observing timeouts and elevated 503 errors affecting the Cellar S3-compatible object storage service in our Paris (PAR) region. Customers using Cellar for file storage, backups, or static assets may experience errors or degraded performance. Our engineering team is actively investigating the root cause. We will provide an update within the next 30 minutes.

Clever Cloud Statushttps://clevercloudstatus-com-pprd.corp.clever.cloud/incidents/88f7d50a-3e05-4319-bc31-e01c7fa21b4b#update-3172026-10-02T01:33:00+00:00

The load balancer update in our GOV and SCW regions has now completed, and the restart process has concluded successfully. Reverse proxy services have returned to normal functionality, resolving the connection issues customers experienced during the deployment. No additional action is needed on your part. We will continue monitoring for any further anomalies.

Clever Cloud Statushttps://clevercloudstatus-com-pprd.corp.clever.cloud/incidents/88f7d50a-3e05-4319-bc31-e01c7fa21b4b2026-10-02T01:11:00+00:00

Our systems have detected increased errors and service disruptions following a recent load balancer update in our GOV and SCW regions. The issue stems from reload operations that exceeded normal duration during deployment. Customers may encounter connection errors or degraded service availability in affected regions. We are actively watching the situation to assess full impact. We will provide an update within the next 30 minutes.

Clever Cloud Statushttps://clevercloudstatus-com-pprd.corp.clever.cloud/schedules/2d5dae6c-80ce-4089-8944-ff9ad905b1cd2026-09-30T12:45:00+00:00

We will perform an update of our Redis API. We may experience minor performance issues throughout this update, with no service interruption expected. If disturbances exceed normal thresholds, an incident will be raised and communicated immediately. No action required from users.

Clever Cloud Statushttps://clevercloudstatus-com-pprd.corp.clever.cloud/schedules/8aaf52cd-68f1-4855-b289-a9c9e7416cd12026-09-30T09:55:00+00:00

We will perform an update of our Redis API. We may experience minor performance issues throughout this update, with no service interruption expected. If disturbances exceed normal thresholds, an incident will be raised and communicated immediately. No action required from users.

Clever Cloud Statushttps://clevercloudstatus-com-pprd.corp.clever.cloud/schedules/afd5afc1-6077-4424-9066-7686657a465e2026-09-23T13:05:00+00:00

We will perform an update on our Elasticsearch API. We may experience minor performance issues throughout this update, with no service interruption expected. If disturbances exceed normal thresholds, an incident will be raised and communicated immediately. No action required from users.

Clever Cloud Statushttps://clevercloudstatus-com-pprd.corp.clever.cloud/schedules/eaf6f202-d6bc-4d0b-9dae-8d11dad126e22026-09-04T12:30:00+00:00

We will be performing scheduled maintenance on core network equipment in Paris. The total time of operation will be around 4 hours. ### Expected Impact **No service disruption is expected.** The affected equipment will be decommissioned prior to the maintenance window, and network redundancy will remain fully operational throughout the process. This maintenance is part of a security update to our network infrastructure.

Clever Cloud Statushttps://clevercloudstatus-com-pprd.corp.clever.cloud/schedules/620ccd60-01e8-43a8-924d-6b2325b6c6642026-08-14T21:00:00+00:00

We will perform scheduled maintenance on services used to manage the Clever Cloud platform. For up to 30 minutes during a two-hour window, the Console, API and CLI may be unavailable or degraded. Disruption includes: - Unability to create new services (applications, add-ons, etc.) - Unability to start new deployments. - Clever Cloud authentication may be temporarily unavailable - Network / server errors may appear throughout the Console. Customers’ services that are already running will not be affected and will continue to serve traffic. We will update this page when the maintenance starts and when it is complete.

Clever Cloud Statushttps://clevercloudstatus-com-pprd.corp.clever.cloud/schedules/0b68e77a-dbcd-4dba-9acc-56c8c4d1661d2026-07-29T14:00:00+00:00

We will be deploying the new version of our status page. Scheduled window: Wednesday, 29 July 2026, 16:00 to 16:30 (UTC+2, Paris time). Expected impact: - the status page will be unavailable for the duration of the operation, around 30 minutes; - no impact on hosted services, which remain fully operational; - notification subscriptions are preserved. During the maintenance window, our support team remains the point of contact for any question or report, and will relay any service information. This operation may be rescheduled: should an incident occur before or during the window, resolving it will take priority and the migration will be postponed. A new date would then be announced here.

Clever Cloud Statushttps://clevercloudstatus-com-pprd.corp.clever.cloud/schedules/da65c36f-1b4d-4d5e-9694-3f8da14eb8eb2026-07-17T20:00:00+00:00

As part of our ongoing network resilience work, we will conduct a controlled failover test on a network path connecting two Availability Zones (AZs) within the Paris region. The purpose of this operation is to verify the effective behavior of the redundant path and reconcile observed traffic behavior with the intended failover design. Engineers will monitor routing, traffic convergence, and service connectivity throughout the test. No significant disruption is expected. However, in the event of unexpected convergence behavior, some services relying on connectivity between these Availability Zones may experience partial connectivity loss lasting up to approximately one minute. ## EDIT 2026-07-17 22:06 CEST: The maintenance will begin shortly. During the operation, the primary network link between two Availability Zones in the Paris region will be intentionally taken out of service for a few minutes to confirm that traffic is correctly rerouted through the secondary link. Our engineers will closely monitor routing and service connectivity throughout the test. If any unexpected impact is detected, the primary path will be restored immediately. Some dependent services may experience partial connectivity loss for up to approximately one minute. ## EDIT 2026-07-17 23:07 CEST The maintenance has been completed after a one-hour validation window. During this period, several controlled failover and failback cycles were performed. No connectivity interruption was detected, and traffic consistently switched between the primary and secondary links in less than one second. The expected network resilience between the two Availability Zones has been successfully validated.

Clever Cloud Statushttps://clevercloudstatus-com-pprd.corp.clever.cloud/schedules/ae80f04a-22a9-4778-9002-abedabae25cc2026-07-16T13:00:00+00:00

As part of a scheduled hypervisor update, some of your applications may be redeployed for maintenance one or more times over the coming days. Only hypervisors hosting application instances are affected by this update. As a result, add-ons and other custom services will not be impacted. Apart from the temporary redeployment of some applications, this maintenance will be completely transparent and is not expected to have any impact on the availability or behavior of your services.

Clever Cloud Statushttps://clevercloudstatus-com-pprd.corp.clever.cloud/schedules/d6a4adce-991b-484e-b4e4-28031b3648cd2026-07-09T10:00:00+00:00

**Affected components: public Dev cluster (downtime)** - **Hypervisor reboot window:** 2026-07-09 12:00 → 14:00 (Europe/Paris, CEST/UTC+2) - **PostgreSQL Dev cluster downtime:** ≈ 1 hour within the 12:00 → 14:00 window - **PHP Session FRS downtime ** ≈ 1 hour within the 12:00 → 14:00 window We will carry out scheduled maintenance on part of our Paris (PAR) infrastructure. All times are **Europe/Paris (CEST, UTC+2)**. On **9 July, 12:00 → 14:00**, we **reboot the underlying hypervisors** which will cause the **PostgreSQL public Dev cluster to undergo maintenance with downtime** within this window: databases hosted on the Dev cluster will be **unavailable for approximately one hour** (about half of the 12:00 → 14:00 window). A full backup is taken beforehand, and service is restored as soon as the operation completes. --- 2026-07-09 10:35:00 UTC : we have finished the preparation phase, we are rebooting in a few minutes, the time to properly shutdown services on the hypervisors. 2026-07-09 10:55:00 UTC : Server is rebooting now 2026-07-09 11:05:00 UTC : Server has rebooted and services are back up 2026-07-09 11:20:00 UTC : All services has been manually check everything is up and running

Clever Cloud Statushttps://clevercloudstatus-com-pprd.corp.clever.cloud/schedules/6efe6794-24b3-40bc-a83d-106818e01e612026-07-02T18:30:00+00:00

**Affected components:** Paris (PAR) region — Applications & Add-ons (subset) - **Customer impact window:** from 2026-07-02 20:30 (Europe/Paris, CEST/UTC+2) — possible one-time restart during migration (one week ahead) We will carry out scheduled maintenance on part of our Paris (PAR) infrastructure. All times are **Europe/Paris (CEST, UTC+2)**. Most affected applications and add-ons are migrated to other hosts on 2 July starting 20:30; during this migration each impacted workload **restarts once** (a few seconds to a couple of minutes). On 9 July, 12:00 → 14:00, we will reboot the underlying hypervisors. Impacted customers are also contacted individually. --- 2026-07-02 11:00 UTC : We have finished the preparation for the reboot, we will reboot the first of two hypervisor in few minutes. 2026-07-02 11:20 UTC : We have rebooted the first hypervisor, everything went well, proceeding to the second one. 2026-07-02 11:40 UTC : We have rebooted the second hypervisor, everything went well, we are performing cleaning tasks. 2026-07-02 11:50 UTC : Cleaning tasks has been performed.

Clever Cloud Statushttps://clevercloudstatus-com-pprd.corp.clever.cloud/schedules/3a2d3846-c1c1-4f48-bc16-d396ec54e6502026-07-02T10:00:00+00:00

**Affected components:** Paris (PAR) region — Applications & Add-ons (subset) - **Customer impact window:** from 2026-06-25 18:00 (Europe/Paris, CEST/UTC+2) — possible one-time restart during migration (one week ahead) - **Hypervisor reboot window:** 2026-07-02 12:00 → 14:00 (Europe/Paris, CEST/UTC+2) We will carry out scheduled maintenance on part of our Paris (PAR) infrastructure. All times are **Europe/Paris (CEST, UTC+2)**. To prepare, affected applications and add-ons are migrated to other hosts **about one week ahead, from 25 June at 18:00**. During this migration, each impacted application or add-on **restarts once** (typically a few seconds to a couple of minutes). This is the only customer-visible impact. On **2 July, 12:00 → 14:00**, we then **reboot the underlying hypervisors**. As the affected workloads have already been moved off, **no further interruption is expected** during this reboot window. If your application is impacted and you would rather move it yourself in advance, you can redeploy/restart it at any time **before 25 June 18:00**. Impacted customers are also contacted individually.

Clever Cloud Statushttps://clevercloudstatus-com-pprd.corp.clever.cloud/schedules/e88c587e-da9c-4e63-8410-0145aa400e992026-07-02T10:00:00+00:00

- **Affected components:** Paris (PAR) region — Applications & Add-ons (subset) - **Customer impact window:** from 2026-06-25 18:00 (Europe/Paris, CEST/UTC+2) — possible one-time restart during migration (one week ahead) - **Hypervisor reboot window:** 2026-07-02 12:00 → 14:00 (Europe/Paris, CEST/UTC+2) We will carry out scheduled maintenance on part of our Paris (PAR) infrastructure. All times are **Europe/Paris (CEST, UTC+2)**. To prepare, affected applications and add-ons are migrated to other hosts **about one week ahead, from 25 June at 18:00**. During this migration, each impacted application or add-on **restarts once** (typically a few seconds to a couple of minutes). This is the only customer-visible impact. On **2 July, 12:00 → 14:00**, we then **reboot the underlying hypervisors**. As the affected workloads have already been moved off, **no further interruption is expected** during this reboot window. If your application is impacted and you would rather move it yourself in advance, you can redeploy/restart it at any time **before 25 June 18:00**. Impacted customers are also contacted individually.

Clever Cloud Statushttps://clevercloudstatus-com-pprd.corp.clever.cloud/schedules/a2c0140d-1cf8-430e-b95c-d1c3abae1c022026-06-30T18:30:00+00:00

- **Affected components:** Paris (PAR) region — Applications & Add-ons (subset) - **Customer impact window:** from 2026-06-30 20:30 (Europe/Paris, CEST/UTC+2) — possible one-time restart during migration (one week ahead) We will carry out scheduled maintenance on part of our Paris (PAR) infrastructure. All times are **Europe/Paris (CEST, UTC+2)**. To prepare hypervisor reboot, affected applications and add-ons are migrated to other hosts on 30 June starting 20:30**. During this migration, each impacted application or add-on **restarts once** (typically a few seconds to a couple of minutes). This is the only customer-visible impact. On 16 July, 12:00 → 14:00, we will then reboot the underlying hypervisors. As the affected workloads have already been moved off, **no further interruption is expected** during this reboot window. If your application is impacted and you would rather move it yourself in advance, you can redeploy/restart it at any time **before 30 June 18:00**. Impacted customers are also contacted individually. --- 2026-07-16 10:15:00 UTC : We are preparing the hypervisor reboot, we will only reboot one of them due to customer reason. 2026-07-16 10:30:00 UTC : We are rebooting the hypervisor. 2026-07-16 11:00:00 UTC : The hypervisor has rebooted and services are up and running. We will report the second reboot to another day to let remaining customer migrate peacefully.

Clever Cloud Statushttps://clevercloudstatus-com-pprd.corp.clever.cloud/schedules/7f08390f-3525-4135-9991-f23fded799d12026-06-25T18:30:00+00:00

- **Affected components:** Paris (PAR) region — Applications & Add-ons (subset) - **Customer impact window:** from 2026-06-25 20:30 (Europe/Paris, CEST/UTC+2) — possible one-time restart during migration (one week ahead) We will carry out scheduled maintenance on part of our Paris (PAR) infrastructure. All times are **Europe/Paris (CEST, UTC+2)**. To prepare hypervisor reboot, affected applications and add-ons are migrated to other hosts on 25 June starting 20:30**. During this migration, each impacted application or add-on **restarts once** (typically a few seconds to a couple of minutes). This is the only customer-visible impact. On 2 July, 12:00 → 14:00, we will then reboot the underlying hypervisors**. As the affected workloads have already been moved off, **no further interruption is expected** during this reboot window. If your application is impacted and you would rather move it yourself in advance, you can redeploy/restart it at any time **before 25 June 18:00**. Impacted customers are also contacted individually. [20:45 CEST, UTC+2] Add-ons migration has started on impacted hypervisor [22:00 CEST, UTC+2] All add-ons have been successfully migrated

Clever Cloud Statushttps://clevercloudstatus-com-pprd.corp.clever.cloud/schedules/df95bf8e-903f-4f32-9488-445a266a2a532026-05-23T17:35:00+00:00

Our infrastructure provider will perform a maintenance impacting 2 hypervisors (hv-mea1-001 and hv-mea1-005) on 23 May 2026 respectively at 19:35 UTC (23:35 Dubai time / 21:35 Paris time ) and 21:54 UTC (01:54 Dubai time on 24 May / 23:54 Paris time on 23 May) ### Context Our infrastructure provider notified us on short notice that they will upgrade and reboot 2 hypervisors on 23 May 2026 in order to perform a security maintenance. To avoid any disruption, clients are contacted to perform proactive measures and reduce potentiel impact. ### Expected Impact **Addons unavailibility**. Addons which are located on impacted hypervisors will be fully unavailable during the maintenance (expected to last 30 minutes). ### Mitigation Depending on the criticality of impacted services, there are three options: **Option 1** — Migrate proactively, ahead of time (recommended) Anytime before 23 May 2026, migrate your add-ons via the Migration tab in the Console, keeping the same region, plan, and version. They will automatically move to unaffected hypervisors. A few things to keep in mind: - Your add-ons will be in read-only mode during the migration. - The underlying host will change. If you currently connect to your add-on using DIRECT_HOST / DIRECT_PORT without linking it as an environment variable, your services may break. We recommend either: - Avoiding DIRECT_HOST / DIRECT_PORT entirely (preferred), or - Using them through linked applications, which will automatically restart at the end of the migration to pick up the new values. **Option 2** — Ask Clever Cloud support to migrate for you Reply to message received from Clever Cloud Support with your preferred date and time, and our team will handle the migration on your behalf. **Option 3** — Do nothing Your affected services will be unavailable for approximately 30 minutes at 23 May 2026, 19:35 UTC and at 21:54 UTC depending on their host.

Clever Cloud Statushttps://clevercloudstatus-com-pprd.corp.clever.cloud/schedules/e50c48d6-d9af-4c27-ba58-731437cfb2ce2026-05-08T20:35:00+00:00

Our infrastructure provider will perform a maintenance impacting 2 hypervisors on 8 May 2026 at 20:35 UTC (00:35 Dubai time on 9 May / 22:35 Paris time on 8 May) ### Context Our infrastructure provider notified us on short notice that they will upgrade and reboot 2 hypervisors on 8 May 2026. To avoid any disruption, clients are contacted to perform proactive measures and reduce potentiel impact. ### Expected Impact **Addons unavailibility**. Addons which are located on impacted hypervisors will be fully unavailable during the maintenance (expected to last 30 minutes). ### Mitigation Depending on the criticality of impacted services, there are three options: **Option 1** — Migrate proactively, ahead of time (recommended) Anytime before 8 May 2026, migrate your add-ons via the Migration tab in the Console, keeping the same region, plan, and version. They will automatically move to unaffected hypervisors. A few things to keep in mind: - Your add-ons will be in read-only mode during the migration. - The underlying host will change. If you currently connect to your add-on using DIRECT_HOST / DIRECT_PORT without linking it as an environment variable, your services may break. We recommend either: - Avoiding DIRECT_HOST / DIRECT_PORT entirely (preferred), or - Using them through linked applications, which will automatically restart at the end of the migration to pick up the new values. **Option 2** — Ask Clever Cloud support to migrate for you Reply to message received from Clever Cloud Support with your preferred date and time, and our team will handle the migration on your behalf. **Option 3** — Do nothing Your affected services will be unavailable for approximately 30 minutes starting 8 May 2026, 20:35 UTC.

Clever Cloud Statushttps://clevercloudstatus-com-pprd.corp.clever.cloud/schedules/b5351faa-11c0-4a44-9944-e33a2d97b28c2026-05-07T19:00:00+00:00

On the MTL area an hypervisor will be set in maintenance Prior to this maintenance all databases located on this hypervisor will migrated [21:10 CEST, 19:10 UTC] Database migration is starting [21:25 CEST, 19:25 UTC] All databases have been migrated

Clever Cloud Statushttps://clevercloudstatus-com-pprd.corp.clever.cloud/schedules/468fdbce-b140-4d99-b008-3581ca24dabc2026-05-07T18:00:00+00:00

> EDIT 2026-05-06 6:30 PM UTC > The emergency maintenance on the FS Bucket service in the Middle East region, initially planned for 2026-05-06, has been postponed. > The operation is now scheduled for 2026-05-07 6:00 PM UTC. The scope and expected impact remain unchanged. --- We will be performing an emergency maintenance on FS Bucket service in the Middle East region. ### Context Our infrastructure provider notified us on short notice that they will reboot 2 hypervisors on 8 May 2026. To avoid any disruption during their intervention, we will proactively migrate the affected FS Bucket service and add-ons to unimpacted infrastructure beforehand. ### Expected Impact **Potential instability and PHP application reboot.** When the affected service will be migrated, connections might be unstable and will generate reboots of linked PHP applications. ### Mitigation You may deploy a PHP application without FS bucket by setting CC_PHP_DISABLE_APP_BUCKET=true. Consider using Redis to manage PHP sessions instead.

Clever Cloud Statushttps://clevercloudstatus-com-pprd.corp.clever.cloud/schedules/c045bf55-3f9f-4c45-b96b-a37ec09997572026-04-29T09:40:00+00:00

A migration is required for the Cellar add-on provider. Ordering new add-ons and dashboards will be unavailable. Existing buckets will not be impacted.

Clever Cloud Status