[RETROACTIVE] Paris: add-ons load balancer high latency
Resolved:
Duration: 14:25 - 17:45 CEST (3 hours 20 minutes)
Affected Services: Services connecting to add-ons on the Paris region through the impacted load balancer: PostgreSQL, MySQL, MongoDB, Redis, Elasticsearch, Jenkins.
Impact: One load balancer handling add-on connections on the Paris region experienced increased latency during normal operations. This may have resulted in:
- Delayed connection establishment to add-ons
- Increased data transfer times (both sending and receiving)
Current Status: Resolved - All metrics returned to normal at 17:45 CEST. The load balancer is now operating within expected parameters.
Next Steps: Root cause analysis is in progress to identify the underlying issue and prevent recurrence. We continue to monitor the situation for a few hours.
Updates
The load balancer has been operating normally for over 24 hours with no signs of performance degradation. We are concluding active monitoring and closing this incident.