[PAR] An hypervisor has crashed
Resolved:
Hypervisor Issue
Issue: One of our hypervisors has crashed, causing service interruptions for addons hosted on the affected infrastructure. Applications are currently redeploying
Status: Our engineering team has been immediately notified and is actively working to restore service. We are investigating the root cause.
Updates
The affected hypervisor is no longer recoverable and is considered permanently offline
What this means for customers that have an addon located on this machine:
- Data on the failed hypervisor is no longer accessible
- Affected addons will need to be recreated
- You should restore your applications from the most recent backups
2 solutions are possible:
- Self-Service Migration: Customers can immediately begin to recreate addon and restore the most recent backup
- Assisted Migration: Our engineering team can handle the migration process for you
We sincerely apologize for this disruption, our team remains available to assist with the restoration process. For immediate support with addon recreation or backup restoration, please contact our support team.
The hypervisor is now operational following an electrical reboot. The restore procedure has been cancelled and all customer addons are fully functional. Customers can resume normal usage of their services
The hypervisor and all hosted services have been operating reliably since the reboot completed. No further issues have been detected, and system performance is within normal parameters. This incident is now considered closed.