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Core services are experiencing issues

Fixed · API · Global

Resolved:

Core services (console, API, metrics, access logs) are experiencing issues. We identified the problem and are working to resolve it.

EDIT 23:02 UTC: the incident is related to one of our hypervisors.

EDIT 23:03 UTC: we restarted the hypervisor; related databases are down.

EDIT 23:04 UTC: hypervisor is up; VMs are starting.

EDIT 23:13 UTC: metrics are down too.

EDIT 23:25 UTC: databases are up. We are now experiencing issues with our internal reverses proxies and console and API are not available.

EDIT 23:30 UTC: we queued the linked applications for a high-priority redeploy to ensure they reconnect to their databases. Core services are still partially down.

EDIT 0:00 UTC: all applications are redeployed.

EDIT 02:56 UTC: we are still working to fix issues on our internal core services (console, API); users applications/addons are not impacted.

EDIT 03:30 UTC: internal core services are back!

Updates

No updates yet.

Affected Components

API
Operational